Action 3.3

Clinicians use organisational processes from the Partnering with Consumers Standard when preventing and managing healthcare-associated infections, and implementing the antimicrobial stewardship program to:

a. Actively involve patients in their own care

b. Meet the patient’s information needs

c. Share decision-making

Intent

Clinicians partner with patients to prevent and manage healthcare-associated infections and implement an antimicrobial stewardship program.

Reflective questions

How do clinicians use the processes for partnering with consumers to involve patients in planning and making decisions about infection prevention and control?

How does the health service organisation collect feedback from patients about information provided on infection prevention and control?

Key tasks

  • Review strategies in the Partnering with Consumers Standard to inform the implementation of actions for the Preventing and Controlling Healthcare-Associated Infections Standard
  • Provide information to patients about healthcare-associated infections and antimicrobial stewardship tailored to their specific needs and level of health literacy.

Strategies for improvement

Hospitals

The Partnering with Consumers Standard has specific actions (Actions 2.3-2.10) related to health service organisations’ processes for involving patients in their own care, shared decision making, informed consent and effective communication.

Identify opportunities to improve the way that clinicians engage with patients in shared decision-making activities to reduce or manage the risk of healthcare-associated infections.

Review or develop resources to inform patients about infection prevention and control. Ensure that patients understand their own responsibilities in preventing and controlling healthcare-associated infections.

Ensure that patients and carers have enough information about treatment options to make informed choices about their medicines and adhere to treatment plans for antimicrobials. Action 4.11 includes specific strategies for providing information to patients on their individual medicines needs and risks.

Provide information in a format that is meaningful, easy to understand and use, and tailored to the diversity of the organisation’s patient population. Consider the languages used in the local community when selecting and developing healthcare-associated infection resources for patients.

Day Procedure Services

The Partnering with Consumers Standard has specific actions (Actions 2.3–2.10) related to health service organisations’ processes for involving patients in their own care, shared decision making, informed consent and effective communication.

Day procedure services should use established processes to partner with patients to prevent healthcare-associated infections. If the service is part of a larger corporate group that has a governance structure that includes resources for partnering with patients and other consumers, adapt and use these resources, if appropriate.

Identify opportunities to improve the way that clinicians engage with patients in shared decision-making activities to reduce or manage the risk of healthcare-associated infections.

Review or develop resources to inform patients about infection prevention and control. Ensure that patients understand their own responsibilities in preventing and controlling healthcare-associated infections.

Ensure that patients and carers have enough information about treatment options to make informed choices about their medicines and adhere to treatment plans for antimicrobials. Action 4.11 includes specific strategies for providing information to patients about their individual medicines needs and risks.

Provide information in a format that is meaningful, easy to understand and use, and tailored to the diversity of the organisation’s patient population. Consider the languages used in the local community when selecting and developing resources on heathcare-associated infections for patients.

Examples of evidence

Select only examples currently in use:

  • Policy documents about partnering with consumers on infection prevention and control
  • Observation of clinicians’ practice that demonstrates use of the health service organisation’s processes for partnering with consumers
  • Records of interviews with clinicians that show that they understand the health service organisation’s processes for partnering with consumers
  • Evidence of consumer engagement in the health service organisation’s program for infection prevention and control, such as inclusion of consumers on organisational committees and evaluation of consumer feedback
  • Examples of resources to support patients’ decision-making about infection prevention and control risks that have been developed with consumer partnership, such as brochures, newsletters and noticeboards in waiting areas
  • Results of evaluation of consumer resources used in the health service organisation.
MPS & Small Hospitals

The Partnering with Consumers Standard has specific actions (Actions 2.3–2.10) related to health service organisations’ processes for involving patients in their own care, shared decision making, informed consent and effective communication.

MPSs and small hospitals should use established processes to partner with patients to prevent healthcare-associated infections.

Identify opportunities to improve the way that clinicians engage with patients in shared decision-making activities to reduce or manage the risk of healthcare-associated infections.

Review or develop resources to inform patients about infection prevention and control. Ensure that patients understand their own responsibilities in preventing and controlling healthcare-associated infections.

Ensure that patients and carers have enough information about treatment options to make informed choices about their medicines and adhere to treatment plans for antimicrobials. Action 4.11 includes specific strategies for providing information to patients about their individual medicines needs and risks.

Provide information in a format that is meaningful, easy to understand and use, and tailored to the diversity of the organisation’s patient population. Consider the languages used in the local community when selecting and developing resources on healthcare-associated infections for patients.

Last updated 2nd July, 2018 at 10:36pm
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