Action 5.3

Clinicians use organisational processes from the Partnering with Consumers Standard when providing comprehensive care to:

a. Actively involve patients in their own care

b. Meet the patient’s information needs

c. Share decision making

Intent

Clinicians partner with patients when providing comprehensive care and minimising patient harm.

Reflective questions

What processes from the Partnering with Consumers Standard do clinicians use to involve patients when providing comprehensive care?

How does the health service organisation collect feedback from patients about information provided on comprehensive care?

Key tasks

  • Review strategies in the Partnering with Consumers Standard to inform the implementation of actions in the Comprehensive Care Standard.

  • Provide information to patients about comprehensive care and minimising patient harm tailored to their specific needs and level of health literacy.

Strategies for improvement

Hospitals

The Partnering with Consumers Standard has specific actions (Actions 2.3-2.10) relating to health service organisations’ processes for involving patients in their own care, shared decision making, informed consent and effective communication.

Use patient experience data to evaluate whether clinicians are actively involving patients in their own care, meeting patient information needs and making shared decisions when providing comprehensive care. If a patient has impaired capacity for making decisions about their own care, then decision-making support or the involvement of a substitute decision-maker may be required.

Actions in the 'Minimising patient harm' criterion of this standard require specific strategies for partnering with patients in their care including:

  • Providing information to patients, carers and families about preventing pressure injuries (Action 5.23) and falls (Action 5.26)

  • Collaborating with patients, carers and families to manage or minimise risks of:

Day Procedure Services

The Partnering with Consumers Standard has specific actions (Actions 2.3–2.10) related to health service organisations’ processes for involving patients in their own care, shared decision making, informed consent and effective communication.

Day procedure services should use established processes to partner with patients in the delivery of comprehensive care and minimising patient harm.

Use patient experience data to evaluate whether clinicians are actively involving patients in their own care, meeting patient information needs and making shared decisions when providing comprehensive care.

Actions in the ‘Minimising patient harm’ criterion require specific strategies for partnering with patients in their care, including:

  • Providing information to patients, carers and families about preventing pressure injuries (Action 5.23) and falls (Action 5.26)
  • Collaborating with patients, carers and families to manage or minimise risks of

Examples of evidence

Select only examples currently in use:

  • Audit results of healthcare records that include
    • documentation of patients’ nominated substitute decision-makers or support people they want involved in care decisions
    • patient and carer involvement in screening, assessment and comprehensive care delivery
    • patient and carer involvement in discharge planning
  • Observation of patients and carers participating in decision-making about their care
  • Feedback from patients and carers regarding their involvement in care, the extent to which their needs were met and participation in shared decision making.
MPS & Small Hospitals

The Partnering with Consumers Standard has specific actions (Action 2.3-2.10) relating to health service organisations’ processes for involving patients in their own care, shared decision making, informed consent and effective communication.

Health service organisations should use established processes to partner with patients in delivering comprehensive care and minimising patient harm.

Use patient experience data to evaluate whether clinicians are actively involving patients in their own care, meeting patient information needs and making shared decisions when providing comprehensive care.

Actions in the ‘Minimising patient harm’ criterion require specific strategies for partnering with patients in their care, including:

  • Providing information to patients, carers and families about preventing pressure injuries (Action 5.23) and falls (Action 5.26)
  • Collaborating with patients, carers and families to manage or minimise risks of
Last updated 4th July, 2018 at 10:55pm
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